Managed Services
Managed cloud services for HealthTech platforms that cannot afford avoidable downtime
IG CloudOps provides AWS and Azure managed cloud support for HealthTech and healthcare SaaS platforms that need stronger monitoring, incident response, backup checks and day-to-day cloud operations.
- AWS and Azure monitoring
- Incident response and escalation
- Backup and recovery checks
- Patch and operational support
- Cloud cost and usage visibility
- Flexible support without MSP lock-in
HealthTech teams often outgrow reactive cloud support
Early cloud setups can work well while a platform is small. Once customers, integrations, patient workflows or NHS supplier requirements appear, reactive support becomes risky. Teams need better monitoring, clearer ownership, stronger escalation and evidence that cloud operations are under control.
Engineers pulled into support
Product delivery slows when developers spend time firefighting infrastructure.
Alerts are noisy or incomplete
Without service-level signals, alerts either flood inboxes or miss real issues.
No clear cloud housekeeping owner
Patching, drift and access hygiene quietly degrade over time.
Backups are rarely tested
Backups exist, but recovery has never been proven end to end.
Incident response depends on a few people
Knowledge is in heads, not runbooks — risky for an always-on platform.
Assurance questions take too long
Evidence is scattered across tools, tickets and inboxes.
Costs rise without review
Cloud waste builds up when no one owns ongoing optimisation.
Reliability depends on tribal knowledge
If a key engineer leaves, platform stability is at risk.
Managed cloud support shaped around HealthTech risk
Monitoring and alerting
Infrastructure, services, applications, key endpoints and platform signals tuned to real risk.
Incident response support
Escalation, investigation, triage, remediation and post-incident recommendations.
Backup and recovery checks
Review whether backups exist, are monitored and can support recovery expectations.
Cloud housekeeping
Review unused resources, patching, configuration drift, access hygiene and operational risks.
Cost and usage visibility
Monitor cloud spend, tagging, budget risks and obvious waste.
Governance and evidence support
Maintain useful technical evidence for security reviews and customer assurance.
Change and release support
Support safer deployments, rollback planning and environment management.
Co-managed cloud operations
Work alongside internal teams rather than replacing them.
Flexible cloud support without unnecessary MSP complexity
The goal is not to force every HealthTech business into a heavy managed service contract. The goal is to give your team the right level of cloud support, monitoring and senior engineering help at the right stage of growth.
Pay-as-you-go engineering
Senior AWS and Azure engineers when you need them, without a long-term retainer.
Support blocks
Pre-purchased blocks of cloud support hours for predictable budgeting.
Ongoing managed cloud
Full monitoring, alerting, incident response and operational management.
Monitoring and recovery
Lightweight options for teams that need eyes on production without full MSP.
Advisory and improvement
Architecture, governance and improvement work without operational handover.
Co-managed support
Work alongside your team, sharing on-call, runbooks and cloud responsibility.
What good looks like
- Faster incident detection
- Clearer escalation paths
- Better cloud visibility
- Reduced operational risk
- Improved backup and recovery confidence
- Stronger audit and assurance evidence
- Lower cloud waste
- Less pressure on internal engineers
- More predictable support model
- Better customer confidence
Is your HealthTech platform support-ready?
- Do you know which services are business-critical?
- Are production alerts monitored and actionable?
- Are backups tested or at least regularly checked?
- Is access reviewed regularly?
- Can you evidence who changed what and when?
- Are cloud costs tagged and owned?
- Do you have a clear incident escalation path?
- Can someone outside the core dev team understand the platform?
- Do you have runbooks for common issues?
- Are customer-facing services monitored from a user perspective?
Related HealthTech pages
HealthTech cloud hub
Cloud consulting, managed services and compliance support for HealthTech.
Learn moreAzure consulting for HealthTech
Landing zones, identity, monitoring and governance for Azure HealthTech platforms.
Learn moreCloud compliance for HealthTech
Evidence, controls, logging and audit-readiness.
Learn moreNeed to strengthen HealthTech cloud operations?
We can review your AWS or Azure setup and recommend a practical support model — monitoring, incident response, backup checks and ongoing operations.
Managed services FAQs
Do you provide 24/7 support?+
Yes. We offer 24/7 monitoring and recovery options for HealthTech platforms that cannot afford avoidable downtime.
Can you monitor both AWS and Azure?+
Yes. IG CloudOps specialises in both AWS and Azure and can monitor either or both platforms.
Can you work with our existing engineering team?+
Yes. We often work as a co-managed partner, adding cloud operations capacity without disrupting product engineering.
Do you replace our developers?+
No. We support and complement your developers — handling cloud monitoring, incident response and operational hygiene so they can focus on product.
Can you help reduce support noise?+
Yes. We tune alerts, add service-level signals and remove noisy checks so on-call is actionable.
Can you help with incident response and recovery planning?+
Yes. We support live incidents, post-incident reviews, runbooks and recovery planning.
Is this suitable for early-stage HealthTech companies?+
Yes. Our flexible support model means early-stage teams can get senior cloud help without committing to a heavy MSP retainer.